Check out our new article, The Agile Illusion: Why Great Researchers are Irreplaceable

Building an ecosystem of supportive tech + industry experts to enable clearly better research.

Glass is a modern market research company that believes research shouldn’t come with compromises.

After working in the industry for decades, we were fed up with the long timelines, high costs, and lack of control. So we created Glass in 2016 to be a better kind of research company. We bring together the expert consulting found in traditional research agencies and a truly flexible, robust DIY survey platform.

Everything is fully transparent, from the cost of the survey to the quality of the field. No guessing from start to finish. We’re on a mission to make customer research more effective, efficient, and delightful.

Glass is clearly better research.

Our Vision & Mission

We’re working toward a vision to be the clear advantage for brands seeking to ask, test, and validate their most pressing questions. And we’re making that vision a reality by:

Consistently innovating for usefulness and flexibility
Embracing transparency across the whole business
Relentlessly balancing efficiency, reliability, and fair pricing

Our Core Values

Total support, no compromises. Doing research right. That’s at the heart of our core values.

Trust at the Core

We never waste an opportunity to build trust with our customers. They come to us because they trust that the data we give them will help them make informed decisions. Everything we do and say should make them feel supported and confident.

Relentless Rigor

Decisions only get easier if we have the right information. That’s why we act with honesty, integrity, and transparency. Whether it’s our product, our research questions, or our insights, we are unwavering in our commitment to accuracy, objectivity, and integrity.

Celebrate Transparency

We believe that when information is open and accessible, our customers can make better decisions. The same goes for us too -- we’re dedicated to radical transparency. From pricing services to showing real-time results, we keep everything open to our customers.

Committed to Care

We want nothing more than to do well by others and add value to the work they do. We care deeply about the relationships with our customers and their projects, coming alongside them as true partners.